Negotiation & Conflict Management Skills
At ActionPath Africa, training youth in negotiation and conflict management means equipping them to get fair deals, resolve disputes peacefully, preserve relationships, and walk away when necessary, whether with employers, donors, teammates, family, or community members.
Negotiation
What Your Team Will Learn
What Is Negotiation?
The Types of Negotiation
Preparation: The Most Important Step (Before You Speak)
The Negotiation Process (Step by Step)
Key Negotiation Tactics (And How to Respond)
Negotiation Language (What to Say and What Not to Say)
Common Negotiation Mistakes
Negotiation Role-Play Scenarios for Training
Conflict Management
Conflict Resolution
What Is Conflict? (And Why It's Not Always Bad)
The 5 Conflict Styles (Thomas-Kilmann Model)
The Conflict Resolution Process
Interests vs. Positions
De-escalation Techniques
Mediating Conflict Between Others
When to Walk Away (Conflict That Cannot Be Resolved)
Self-Care After Conflict